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Refunds & Return Policy

Refunds & Return Policy for Bitco, INC

1. Return Period: Customers can return their purchased miners within 14 days of the delivery date.

2. Conditions for Return:

  • The miner must be in its original condition, unused, and in the same packaging in which it was received.
  • All accessories, manuals, and other items included in the original package must be returned.

3. Non-Returnable Items: Due to the nature of the product, any miners that have been used, altered, or damaged cannot be returned.

4. Refunds:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs:

  • Return shipping costs are the responsibility of the customer.
  • If the return is due to a product defect or an error on our part, Bitco, INC will cover the return shipping costs.

6. Exchanges: If you wish to exchange a product due to defects or receive the wrong item, please contact us within 7 days of receiving the product. We will arrange for the exchange and cover the shipping costs.

7. Cancellations: Orders can be canceled within 24 hours of placement, provided they have not been shipped. If the order has been shipped, it will fall under the standard return policy.

8. Contact Information: For any questions or to initiate a return, please contact our customer service team at:

9. Exceptions: Bitco, INC reserves the right to refuse returns or exchanges of items that are not in the original condition due to damage or misuse by the customer.

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